New warranties and accidental damage protection plans are all-inclusive and now cover any brand of Chromebook or Windows device sold by CTL
Beaverton, OR – October 2026 – CTL, a technology product and services lifecycle provider for education and enterprise environments, today announced the launch of CTL Care™, a redesigned, simplified suite of extended warranty and accidental damage protection (ADP) plans for new and refurbished Chrome and Windows devices. CTL Care eliminates fleet management complexity and friction by expanding CTL’s protection to encompass CTL brand devices plus new and refurbished partner devices, including ASUS, Lenovo, and other Chrome and Windows laptops.
With IT teams at K-12 school districts, businesses, and non-profits managing increasingly diverse hardware fleets, traditional warranty structures often result in fragmented claims processes, surprise deductibles, and protracted turnaround times. CTL Care solves these challenges by consolidating protection into a single, predictable program backed by dedicated, US-based support specialists and a 5-day repair turnaround commitment.
“IT leaders shouldn't have to navigate a maze of third-party warranty providers or disparate claims portals just to keep their devices running,” said Andre Vashilko, Vice President of Services for CTL. “With CTL Care, we’re taking the pain out of fleet management by bringing our simplified, zero-deductible protection and expert OEM-level support to any Chrome or Windows device in our customers' ecosystems—whether it’s a CTL Chromebook or a partner device we’ve sold.”
Simplified Plans for New Devices Deliver Total School and Business Fleet Protection
The CTL Care portfolio consolidates protection for Chrome or Windows laptop devices in a streamlined structure across two main offerings:
CTL Care Extended Warranty: Delivers unlimited 2-, 3-, or 4-year extended coverage for any hardware failures across all major laptop brands and form factors at one simple, standardized price.
CTL Care Accidental Damage Protection (ADP): Provides unlimited 1- to 4-year coverage for drops, spills, cracked screens, and keyboard issues, as well as battery and AC charger replacements.
Key features of the new CTL Care plans include:
Mixed fleet protection. Unified coverage for all new or refurbished devices, including CTL Chromebooks and standard Chromebooks and Windows laptops from complementary partner brands like Lenovo and ASUS.
5-day turnarounds. Minimizes loaner fleet exhaustion and student or employee downtime with a fast 5-day depot repair turnaround commitment (plus transit time).
Included two-way shipping. Full-term, two-way shipping logistics and labels are included on all extended warranty and ADP claims, eliminating hidden logistics fees.
Zero deductibles & unlimited claims. Simple upfront costs with $0 deductibles and no fine-print claim limits, giving organizations predictable lifecycle total cost of ownership (TCO).
Seamless repair tracking. IT administrators can submit claims in seconds and monitor repairs in real time via CTL’s complimentary Rocket Asset Management system.
Dedicated 1:1 support. Every organization works directly with a single US-based support representative, avoiding third-party insurance runarounds and time-zone delays.
CTL Care covers standard Chrome or Windows devices up to $999 each.
Refined Coverage for Refurbished Fleets
In addition to new equipment protection, CTL stands firmly behind pre-owned and refurbished technology to support budget-conscious and eco-friendly fleet initiatives. For refurbished devices sold through CTL, CTL Care now includes a 150-day warranty covering parts and labor on repairs (or full replacement devices when warranted), with no deductibles and free 1-way shipping. Organizations can also choose to upgrade to a full 1-year refurbished extended warranty, extending these protections for an entire year while gaining free 2-way shipping on all warranty services.
Availability
CTL Care warranty and ADP plans are available immediately for new and refurbished device deployments across education, business, and non-profit organizations. To view the full plan specifications or schedule a consultation with a CTL EdTech specialist, visit ctl.net.
About CTL
For tech leaders stretched thin, CTL is more than a vendor—we're a strategic technology partner. CTL replaces transactional vendors with a side-by-side partnership, delivering award-winning product and service solutions that streamline the entire technology lifecycle. Today, customers in more than 65 countries rely on CTL’s Chromebooks, Chromeboxes, and video collaboration tools, as well as deployment, maintenance, and IT asset disposition lifecycle services. CTL’s expertise has earned designations as a Google for Education Premier Partner, a Google Cloud Partner, and an Intel Technology Platinum Partner. In 2024, CTL was officially certified as a B Corp™ for its sustainability and social responsibility commitments. For further information on CTL solutions, visit ctl.net.